Refund Policy

Thank you for choosing Metromatika for your digital product needs. We strive to provide high-quality products and services to our valued customers. However, we understand that there may be instances where you need to request a refund. Please review our refund policy outlined below:

1. Eligibility for Refund:
   • Refunds are only applicable within [X] days of the purchase date.
   • To be eligible for a refund, your digital product must be in its original, unused condition.
2. Requesting a Refund:
   • To initiate a refund, please contact our customer service team at info@metromatika.id or call us at +62 822 7721 6726.
   • Please provide your order details, including the order number and the reason for the refund request.
3. Refund Process:
   • Once your refund request is received and approved, we will process the refund to the original method of payment within [X] business days.
   • Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
4. Non-Refundable Items:
   • Certain digital products may not be eligible for refunds, such as:
     • Products that have been used or downloaded.
     • Customized digital products tailored to your specific requirements.
     • Products purchased during promotional or discounted periods.
5. Cancellation of Services:
   • If you cancel your subscription or service, you may be eligible for a pro-rated refund based on the unused portion of the service.
6. Contact Us:
   • If you have any questions about our refund policy or need assistance with a refund request, please don’t hesitate to contact us.

Metromatika Jl. Menteng Indah Komp. Menteng Indah Blok D9, Medan Denai

Phone: +62 822 7721 6726
Email: info@metromatika.id
Website: metromatika.id