Return Policy

Thank you for choosing Metromatika for your digital product needs. We aim to ensure your satisfaction with our products. Please review our return policy outlined below:

1. Return Eligibility:
   • Due to the nature of digital products, we do not accept returns or exchanges once the product has been downloaded or accessed.
   • Returns are only accepted for digital products that have not been downloaded or accessed.
2. Requesting a Return:
   • If you have mistakenly purchased a digital product or have not yet downloaded it, please contact our customer service team at info@metromatika.id or call us at +62 822 7721 6726 to request a return.
   • Please provide your order details, including the order number and the reason for the return request.
3. Return Process:
   • Once your return request is received and approved, we will process the return and issue a refund to the original method of payment within 7 business days.
   • Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
4. Non-Returnable Items:
   • Digital products that have been downloaded or accessed are not eligible for return.
   • Customized digital products tailored to your specific requirements are also non-returnable.
5. Contact Us:
   • If you have any questions about our return policy or need assistance with a return request, please don’t hesitate to contact us.

Metromatika Jl. Menteng Indah Komp. Menteng Indah Blok D9, Medan Denai

Phone: +62 822 7721 6726
Email: info@metromatika.id
Website: metromatika.id